Caseworker- Domestic Abuse

We are seeking a dedicated and compassionate Caseworker to join our Domestic Abuse team based at our office in Basingstoke. This role is office based and regular travel throughout the region will be required.

Area of Business
:
Operations

Location or Function
:
Hampshire and Isle of Wight

Full time/Part time
:
Full time

Hours per week
: 37.5

Work schedule
:
Monday to Friday shifts between 9am-7pm (usually 2 x late shifts per week) & 1 in 4 Saturdays 8am-4pm with a day off in lieu.

Basic Salary
: £26,830.20 per annum

Contract type
:
Permanent

DBS required?:
Enhanced

Police vetting required?:
Yes

Closing Date
: 06/04/2026

: 6580

Documents
: DA Caseworker JD
- Basingstoke 2026 01.pdf (PDF, 246.9kb)

• Flexible Working Options.
• Generous Annual Leave
  : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave
  :
  An extra day off for your birthday.
• Pension Plan
  : 5% employer contribution.
• Enhanced Allowances
  :
  Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts
  :
  High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing
  :
  Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support
  :
  Employee assistance programme and wellbeing support.
• Inclusive Networks
  :
  Access to EDI networks and colleague cafes.
• Sustainable Travel
  :
  Cycle to work scheme and season ticket loans.
• Career Development
  :
  Ongoing training and support with opportunities for career progression.

As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to them explaining our services, and assessing the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.

• Manage a caseload of self‑referred & referred service users, providing information & advocacy to help them navigate the criminal justice process.
• Conduct risk & needs assessments, ensuring each victim receives tailored support & information.
• Identify barriers to accessing services & work with partners to provide ongoing support.
• Keep accurate & confidential case records on a bespoke case management system.
• Make calls to offer support to victims of domestic abuse, delivering immediate support.
• Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support.
• Liaise and actively engage with other local providers to share information on the VS service offer.
• Work as part of a team with staff and the volunteer team to provide a seamless service to clients.

You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi‑agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial.

You will need:

• Strong written & verbal communication skills.
• Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standard.
• Good organisational & time management skills, able to manage competing needs and priorities.
• To work effectively both as part of a team & independently.
• To develop & maintain partnerships with internal & external organisations.
• The ability to maintain professional boundaries & confidentiality.
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role.

This role involves regular travel and, due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.

Victim Support is an independent charity dedicated to…