Outreach Worker ? Rough Sleeping & Homelessness Support

Position: Outreach Worker ? Rough Sleeping & Homelessness Support
Street Outreach & Engagement

Conduct street-based outreach to identify and engage individuals sleeping rough or at immediate risk of rough sleeping.

Build trusting relationships through consistent, respectful, and non-judgemental engagement.

Respond to referrals, intelligence, and reports of rough sleeping in a timely manner.

Assessment, Casework & Housing Pathways

Carry out initial assessments and contribute to personalised support plans.

Support individuals to access emergency accommodation, supported housing, and longer-term housing solutions.

Provide advocacy and practical support including attending appointments, supporting documentation, and helping individuals navigate services.

Identify barriers to housing and work with relevant services to address these barriers.

Hub-Based Support & Integrated Working

Deliver support both on the streets and within service hubs or drop-in environments.

Assist with assessments, engagement, and casework within the hub setting.

Support access to multi-agency services including health, welfare, housing advice, and specialist support.

Risk Management & Safeguarding

Conduct dynamic risk assessments during outreach activities.

Identify safeguarding concerns and take appropriate action in line with safeguarding procedures.

Work with individuals who may present complex needs or challenging behaviour, using de-escalation techniques where necessary.

Ensure individuals are offered emergency accommodation during severe weather periods where applicable.

Partnership & Multi-Agency Working

Work closely with housing providers, local services, healthcare teams, mental health services, substance misuse services, and community organisations.

Participate in multi-agency meetings and coordinated case management.

Promote a collaborative approach to ensure individuals receive joined-up support.

Recording, Data & Service Intelligence

Maintain accurate and timely case records and outreach logs using case management systems.

Record verified rough sleeping activity and emerging trends to support service planning.

Teamwork & Service Delivery

Work flexibly as part of a rota which may include early mornings, evenings, weekends, or nights.

Follow health and safety procedures, including lone working policies and dynamic risk assessment.

Experience & Knowledge

Experience working within homelessness services, rough sleeping outreach, supported housing, or related support roles.

Knowledge of safeguarding principles and risk management.

Awareness of the barriers individuals face when accessing housing, health, and statutory services