Sheltered Housing Officer

Sheltered Housing Officer

London | Hybrid Working
Rate: £25.10 per hour (Umbrella)
Initial Contract Length: 3 Months
Extension Potential:
Likely

Start Date:

ASAP

Working Hours:

Full Time (36 Hours Per Week)

Role summary

Working as part of a dedicated housing team, you will play a key role in maintaining safe, supportive, and well-managed housing environments. You will support residents to sustain their tenancies, access appropriate services, and maintain a positive quality of life through a proactive and person-centred approach.

This is a fully on-site role requiring attendance across sheltered housing schemes five days per week.

What you will do as a Sheltered Housing Officer

· Deliver an enhanced tenancy and estate management service tailored to older and vulnerable residents

· Carry out regular scheme inspections to ensure communal areas are safe, clean, and well maintained

· Coordinate with voids and property teams to support the rehousing process, including inspections, viewings, and tenancy sign-ups

· Support residents with tenancy sustainment, welfare benefits, and rent account management, taking early action to prevent arrears

· Identify and report tenancy breaches including antisocial behaviour, illegal occupation, and subletting

· Respond appropriately to emergencies while maintaining compliance with safeguarding and health & safety procedures

What you will need as a Sheltered Housing Officer

· Previous experience within housing management, supported housing, or a customer-facing role supporting older or vulnerable residents

· Strong understanding of tenancy management, rent arrears prevention, and relevant housing legislation

· Knowledge of safeguarding procedures and experience supporting vulnerable individuals

· Excellent communication and organisational skills with the ability to manage competing priorities

· Confident using IT systems to accurately update and maintain housing records

· Empathetic, adaptable, and self-motivated with a genuine passion for improving residents' wellbeing

· Ability to work fully on-site across sheltered housing schemes five days per week

What's on offer

·£25.10 per hour Umbrella

· Hybrid working arrangement with site-based responsibilities

· Opportunity to make a meaningful impact within sheltered housing services

· Supportive team environment within a well-established housing service
 
Apply now or contact the team to discuss the Sheltered Housing Officer opportunity further