Housing Advisor

Location: South East London

Housing Advisor

Location:

South East London
Rate: £30.67 per hour (Umbrella)

Hours:

Full-time
Working Pattern: 3 days per week in office

Contract:

3-month ongoing contract (Urgent – may close quickly)#

About the Role We are currently recruiting for an experienced Housing Advisor to join a busy housing service within the Council. This is an urgent requirement and the role may close at short notice.
The successful candidate will provide frontline housing advice and support to residents, helping to assess housing needs and deliver effective solutions in line with housing legislation and council policies.

Key Responsibilities
Provide accurate and timely housing advice to residents
Assess housing needs and support customers with housing options
Manage a varied caseload of housing enquiries
Work closely with internal teams and external partner agencies
Maintain accurate case notes and update housing systems
Support vulnerable residents and signpost to relevant services
Ensure all advice and decisions are compliant with housing legislation and policy
Handle complex and sensitive customer enquiries in a professional manner

About You We are looking for someone with:

Previous experience in a Housing Advisor, Housing Officer or similar role
Strong understanding of housing legislation and housing options
Experience working in a local authority or housing environment
Excellent communication and customer service skills
Ability to manage a busy workload and prioritise effectively
Strong IT and case management system skills
A calm, professional approach when dealing with vulnerable clients
If you are an experienced Housing professional and available immediately or at short notice, we would like to hear from you