Triage Officer

Job Title:

Triage Officer

Location:

London
Working Pattern: 3 Days per Week in the Office

Contract:

6-Month Temporary Contract
Are you an experienced Housing professional with a strong background in frontline triage, homelessness prevention, or housing advice?
We are currently recruiting for a Triage Officer to join a busy London-based local authority on a 6-month contract. This is a key frontline role, acting as the first point of contact for residents presenting with housing difficulties.

The Role
As a Triage Officer, you will:

* Act as the first point of contact for housing and homelessness enquiries

* Conduct initial assessments in line with Part VII of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017)

* Provide early housing advice and homelessness prevention guidance

* Assess priority need, local connection, and eligibility

* Signpost to appropriate internal teams and external agencies

* Manage a caseload of prevention and relief cases where required

* Maintain accurate case notes and documentation in line with statutory requirements
About You
To be considered, you will have:

* Previous experience in a Housing Options, Homelessness, or Triage role within a local authority

* Strong working knowledge of homelessness legislation

* Experience conducting Section 184 enquiries (desirable)

* Excellent customer service and interview skills

* The ability to manage a high-volume, fast-paced environment

* Strong written and verbal communication skills