Resident Welfare Officer

Compensation & Contract

Annual salary: up to £29,856.80 per annum plus a £3,500 car allowance.

• Full time, Permanent, 40 hours per week, Monday to Friday, 8:30am – 5:30pm.
• Expected to be on patch by 8:30am. Exception to take part in the OOH rota.
• 1 in 7 weeks covering Monday to Monday.

Huddersfield & Kirklees – Field based with travel across the Yorkshire and Humber area as required.

Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front‑line role combining administrative, practical, and pastoral responsibilities. You will provide support to service users, helping them manage interim housing and access the resources they need to move forward.

• Assess, record and plan welfare and support needs for each client assigned to you.
• Deliver welfare and support services in line with the Equality, Diversity and Inclusion policy, ensuring a tailored, culturally aware approach.
• Ensure full contractual compliance and meet Key Performance Indicators and service delivery targets.
• Signpost, direct referrals, and liaise with other agencies and organisations.
• Develop and build relationships with other support and service providers within the region.
• Manage and mitigate service user well‑being risk and escalation in line with policy and procedure.
• Ensure safeguarding and welfare are fully considered in line with processes.
• Maintain boundaries and be resilient to provide a professional, well‑defined service.
• Work collaboratively with Housing Managers to deliver seamless service to meet individual and property needs.
• Provide performance and service reporting to the line manager; escalation of all risks and concerns for full resolution.
• Report incidents where welfare concerns occur, including safeguarding concerns.
• Maintain clean properties and turn property around when void.
• Raise work orders for repairs (including void properties) and follow up on completed work.

• Demonstrable experience in a similar role within housing, support or welfare services.
• Strong communication skills with clients and colleagues.
• Ability to manage conflict and challenging situations effectively.
• Proficiency in Microsoft Office and general IT competence.
• Ability to work independently and use own initiative.
• Good understanding of local support services and housing pathways.
• Strong focus on safeguarding.
• Strong time‑management and ability to balance competing priorities.
• A full UK Driving Licence (essential for travel between properties and appointments).
• Empathetic, trustworthy, patient, approachable, good listener; strong desire to help others.

• 25 days annual leave plus bank holidays.
• Volunteering leave for paid community volunteering.
• Participation in Mears Fun Day annually.
• Staff perks through Mears Rewards – discounts of up to 10% on weekly groceries, holidays, eye‑test vouchers, share‑save schemes and more.
• Family‑friendly policies.
• Vehicle eligibility – must be over 21, have license for >3 months,