Support Manager

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Are you passionate about supporting older people to live independently in a safe and welcoming community? Join us at MTVH as a Housing with Support Manager and make a real difference every day.

Our sheltered housing service provides on-site housing management and support for customers aged 55 and over, helping them maintain independence, choice, and control over their lives. We create a vibrant and secure environment where residents can enjoy an active social life if they choose.

As a Housing with Support Manager, you'll deliver a high-quality housing management service across our schemes, ensuring properties are well-maintained, safe, and compliant. You'll be the first point of contact for residents, offering advice, support, and practical solutions to help them thrive.

• Manage referrals, arrange property viewings, and assess suitability in line with our allocations policy.
• Carry out home visits after move-in and regular tenancy audits to ensure residents are settled and supported.
• Provide advice on rent management, welfare benefits, budgeting, and financial inclusion.
• Support residents to report repairs, address anti-social behaviour, and maintain safe homes.
• Promote independence by signposting to community resources and specialist services.
• Coordinate minor works through our handy person service and liaise with Asset Management for planned works.
• Arrange property adaptations to meet individual needs and maintain suitability.

Essential:

• Knowledge of legislation relevant to older residents and sheltered housing.
• Understanding of welfare benefits and tenancy rights.
• Experience supporting vulnerable older people with housing and wellbeing needs.
• Excellent communication skills and ability to work independently and as part of a team.
• Strong IT skills (Microsoft Word, Excel, Outlook) and good numeracy/literacy.
• Awareness of safeguarding procedures and local support pathways.

Desirable:

• QCF Diploma or NVQ Level 3 in Health & Social Care or Housing.

• Flexible and adaptable to meet customer needs.
• Assertive yet empathetic when dealing with sensitive issues.
• Highly organised with the ability to prioritise and manage workload effectively.