Temporary Accommodation Officer

Location: South East London

Temporary Accommodation Officer
We are currently recruiting for a Temporary Accommodation Officer to join a Local Authority on a 3-month ongoing contract. This is a key role within the Hostels Service, supporting the management of temporary accommodation for homeless households.

Role Details:

Contract:

3 months (ongoing)

Hours:

Monday to Friday, 9:00am – 5:00pm (35 hours per week)
Working Pattern:
Hybrid working 3 days in office & 2 from home

About the Role:

You will be responsible for the day-to-day management of hostel-based temporary accommodation, ensuring residents are supported while maintaining compliance with housing legislation, council policies, and service standards. Working as part of a wider team, you will liaise with internal services such as repairs, cleaning, and support teams to deliver a safe and effective service.

Key Responsibilities:

Manage a caseload of residents within temporary accommodation, maintaining accurate records and meeting performance targets
Ensure residents adhere to licence agreements, addressing breaches, anti-social behaviour, and tenancy issues where required
Carry out regular occupancy checks and monitor resident wellbeing, including safeguarding responsibilities
Coordinate support for vulnerable residents and refer to appropriate internal and external agencies
Oversee property standards, including inventories, cleanliness, and maintenance requests
Manage move-ons and discharges, ensuring accommodation is used effectively and efficiently
Respond to incidents, emergencies, and health & safety risks within hostel environments
Maintain accurate data using housing management systems (e.g. NEC / Northgate / (email address removed))
Build effective working relationships with stakeholders, partners, and service providers
Respond to enquiries and contribute to complaint handling in line with council procedures

Requirements:

Experience working in housing, homelessness, or temporary accommodation services
Strong knowledge of housing legislation, particularly Part VII of the Housing Act 1996
Experience managing caseloads and working with vulnerable individuals
Ability to handle challenging situations including anti-social behaviour and safeguarding concerns
Good IT skills and experience using housing management systems
Strong communication, organisation, and problem-solving skills
Ability to work independently and across multiple sites

PLEASE NOTE:

All applications are monitored and shortlisted candidates will be contacted via phone call or email