Homelessness Officer WCC

Role Overview

As a Homelessness Officer in the Housing Solutions and Homelessness service, you will contribute to preventing and relieving homelessness by supporting people into safe, sustainable housing. The role is resident‑facing and involves completing assessments, creating Personal Housing Plans, coordinating with partners, monitoring progress and supporting residents toward durable housing outcomes.

• Conduct homelessness assessments and manage the assessment process.
• Develop and review Personal Housing Plans with applicants.
• Coordinate with residents, partner agencies and stakeholders to ensure effective communication and progress.
• Monitor case progress and support residents toward sustainable housing outcomes.
• Negotiate with landlords and other parties to secure affordable agreements and protect residents’ tenancy rights.
• Collaborate across the department and wider Council to maximize residents’ income and resources.
• Maintain accurate case records and reports in line with statutory requirements.

• Experience working in a customer‑focused environment.
• Strong knowledge of safeguarding responsibilities.
• Excellent organisational, prioritisation and communication skills.
• Team‑player with active listening and empathetic engagement skills.
• Knowledge of relevant legislation:
  • Homelessness Reduction Act 2017
  • Homelessness Code of Guidance
  • Domestic Abuse Act 2021
  • Localism Act 2011
  • Housing Act 1996 (Part VII)
  • Equalities Act 2010
  • Housing Allocation Scheme

Westminster City Council is committed to building an inclusive workplace. We encourage applications from all backgrounds and aim to represent the communities we serve. We champion equality, diversity, inclusion and wellbeing.

Flexible working patterns and agile working arrangements are available.