Family Services Manager; Scale

As a Family Services Manager (known as a Family Engagement Manager internally) at HMP Pentonville, you will play a pivotal role in supporting the complex and varied needs of prisoners and their families. Your work will be crucial in fostering positive relationships between prisoners and their loved ones, providing essential advice, guidance, and learning opportunities. By developing robust referral pathways and managing a caseload of family support cases, you will ensure that each family receives personalised care and support.

Additionally, you will advocate for the rights and needs of families, ensuring their voices are heard and respected within the prison system. This role requires a compassionate, dedicated individual committed to making a meaningful difference in the lives of those affected by imprisonment.

• Provide comprehensive services ensuring that prisoners, their children, carers, and other relatives receive appropriate advice, guidance, learning opportunities, care, and support to maintain or enhance positive relationships.

• Develop and implement effective referral pathways for families, prisoners, and other professionals to access family support services.
• Establish connections with other relevant services to ensure seamless integration and support.

• Manage a caseload of family support cases related to prisoners.
• Conduct detailed assessments to inform and tailor support for the family unit, ensuring personalised and effective interventions.

• Advocate for the rights and needs of families dealing with imprisonment.
• Promote their human rights and ensure their voices are heard and considered at all levels of decision-making and service provision.

• Demonstrable ability to coordinate a broad range of services.
• Experience and understanding of working with families in a challenging multi-agency environment, preferably involving offenders and/or their families.
• Excellent organisational skills and the capacity to manage a demanding workload.
• Ability to contribute to the planning and development of Pact’s family work.
• Knowledge of safeguarding and child protection practices.
• Exceptional interpersonal communication skills and the ability to build partnerships with various agencies.

This offers a unique opportunity to make a significant impact on the lives of families and offenders by enhancing the support and services available to them. If you are passionate about family engagement and have the relevant skills and experience, we encourage you to apply.

£35,130 per annum including market supplement

Generous Holiday allowance
Season Ticket loan
Cycle to work scheme
Charity worker discounts
Enhanced maternity package
Wellness, inclusion, and diversity groups
Blue light card

37.5 hours per week

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.