Complex Case and Innovation Manager

Firm

PA Consulting

London, United Kingdom

Hybrid working – our approach is to be in the office or on client site a minimum of 2 days per week. The actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site.

Flexible working – guided by client work and needs; you have autonomy to manage your time and diary to suit your work/life balance.

Hybrid role with the option to work from PA’s London office in Victoria.

The role will be anchored by a dedicated team hub in Southwest London, with potential for further national travel as our services expand.

The role is for 40 hours a week worked within 9am to 6pm Monday to Friday.

• Work in partnership with social care professionals: collaborate closely with frontline colleagues, drawing out key needs and challenges, and co-designing bespoke, person‑centred solutions for complex cases.
• Advise and support: guide social care practitioners in identifying and specifying needs for complex Care Technology referrals, ensuring each recommendation is both evidence‑based and innovative.
• Support specialist Care technology installations: complete installations of specialist Care Technology equipment for complex cases, including in supported living schemes, for virtual support, and with children and families.
• Champion service user outcomes: ensure every solution is truly person‑centred, aspirational, and enhances independence, wellbeing, and safety.
• Document and share learnings: capture and communicate insights from complex cases, contributing to best practice across the Argenti partnership and with council partners.
• Contribute to Argenti‑wide innovation and evaluation: play an active role in the ongoing innovation and evaluation process, working with the Argenti Innovation Specialist to influence the future of care technology.

• Experience of supporting vulnerable people within a health or social care context.
• Experience of working with care technology or a similar / related type of technology.
• Strongly motivated to support vulnerable people to live fulfilling, independent lives.
• Great communication skills, able to engage with partner organisations, stakeholders and clients independently and produce relevant reports and / or materials.
• Demonstrated technical proficiency and aptitude for working with and learning about new technology.
• A collaborative team player who works well with others.
• Organised with good project management abilities and excellent attention to detail.
• Enjoys problem solving.
• Adaptable to different scenarios and tasks and resilient in the face of any service challenges.
• Good analytical skills.
• Proficient using MS Excel, PowerPoint and Word.

• Direct experience of working with a council in an adult social care context.
• Direct experience of using and installing care technology.
• Experience of working with a monitoring organisation.

• Health and lifestyle perks accompanying private healthcare for you and your family.
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days.
• Generous company pension scheme.
• Opportunity to get involved with community and charity‑based initiatives.
• Annual performance‑based bonus.
• PA share ownership.
• Tax efficient benefits (cycle to work, give as you earn).

We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us.

We welcome applications from under‑represented groups.

Adjustments or accommodations – Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.