Student Engagement Assistant

Position Overview

Student Engagement Assistant – full‑time, permanent.

Location:

London, campus‑based.

Hours:

37.5 hours per week (09:00 – 17:30, Monday to Friday).

Salary:
Up to £29,250 per annum.

Benefits: 25 days holiday allowance (33 days including bank holidays), group life assurance, group income protection, pension schemes, private healthcare (optional).

• Provide accurate guidance about key services and signpost to appropriate departments such as Academic Advising, Events, Finance, Registry, Residence Life, Student Engagement, Student Support, and Office of Global Services UK.
• Day‑to‑day management of the University brand merchandise shop, including sales and stock control.
• Assist students with navigating online resources – VLE, timetable, Wi‑Fi access, Target Connect, attendance technology, etc.
• Advise students on campus facilities, amenities, welfare facilities, teaching and collaboration spaces, technology and study spaces.
• Review First Point queries regularly, identify patterns, and recommend improvements to support services.
• Participate in the wider Student Engagement team, providing general administrative support as required.
• Work flexibly within the staff body and contribute to the overall success of services provided to students.
• Support university events, especially those outside normal operating hours, including evenings and weekends.

• Essentials
  • Educated to degree level, or equivalent experience suitable to this role.
  • Experience in a student services role in an educational setting.
  • Experience in a customer service role.
  • Experience of student activities and events.
  • Excellent interpersonal and communications skills.
  • Able to work collaboratively and effectively in a team environment.
  • A professional, positive and welcoming demeanour.
  • Ability to deal calmly and effectively with individuals and enquiries.
  • Ability to build and maintain strong professional relationships.
  • Excellent organisational skills, keen attention to detail and ability to manage and prioritise a diverse workload.
• Desirables
  • Previous experience in a student affairs or engagement capacity.
  • Familiarity with university systems and platform tools.

• 25 days annual leave, plus 8 bank holidays and winter break holidays.
• Personalised Continuous Professional Development (CPD) plans and opportunities.
• Support with private medical insurance.
• Eye test reimbursement.
• Cycle Scheme vouchers.
• 24/7 employee assistance/support via Employee Assistance Programme.
• Access to deals and discounts for food & shopping locally.

Applications are welcome from all sections of the community and will be judged on merit alone. We welcome applications from under‑represented groups and the Global Majority.

Candidates must be able to demonstrate eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. This role is not eligible for visa sponsorship.

Applications must include a covering letter of no more than one page and a curriculum vitae. Interviews will commence w/c29

June
2026.