Management Worker

Housing Management Worker

You will be joining a very tight-knit and supportive team that works tirelessly to ensure some of the most vulnerable individuals in the borough are well-cared for.

Location:

Lambeth

Salary: £29,336 per annum

Closing Date: 05 July, 2026

Employment Type:

Permanent

Hours per week: 37.5

About the Role

Make a real difference as a Housing Management Worker at a service in Lambeth. You’ll take the lead in managing safe, high-quality accommodation for young people at risk of homelessness—driving standards across repairs, voids, rent collection, and compliance while working closely with landlords, contractors, and support teams to keep services running smoothly.

We’re looking for someone with housing or supported accommodation experience who brings strong tenancy management knowledge, confidence with welfare benefits, and a proactive, solutions-focused approach. You’ll work directly with young people with complex needs, using a strengths-based, psychologically informed approach to help them sustain tenancies, reduce arrears, and build independence.

Join an inclusive, values-driven organisation where your work has real impact. With ongoing training, support, and a strong team culture, you’ll help create safe homes, empower young people, and deliver services that truly change lives.

Please note that this job opportunity is offered as a full-time (37.5 hour per week), permanent role.

KEY DELIVERABLES

You will always ensure the safety and wellbeing of clients in the service, including using Safeguarding and emergency alert procedures as applicable.
You will advise all prospective or new tenants/residents of their rights and responsibilities under their tenancy/license agreement.
You will be responsible for ensuring that repairs are undertaken to a high standard, within an appropriate time frame and represent value for money.
You will be responsible for ensuring that accommodation units are well maintained in accordance with the management agreement and for bringing them quickly into management to minimize void loss.
You will prepare short reports on arrears, voids, and repairs for the service manager, central services and commissioner meetings as required.
You will be responsible for ensuring that all common parts and grounds of managed properties are in good maintenance order and adhere to Health and Safety requirements.
You will be responsible for maintaining Health and Safety standards in the premises and a point of information for clients regarding Health and Safety.
You will facilitate the fair allocation of letting accommodation in accordance with Policy and Procedures.
You will work with the key workers and clients to collect rents and service charges and hold responsibility for the accurate reporting of rental income, voids and allocations to the finance team.
You will liaise with local Housing Benefit Teams, Social Service Departments or other authorities regarding individual rental income claims.
You will work proactively with key workers and clients to develop personal payment plans to support clients not to incur rental debt.
You will be the first point of contact for landlord queries and contractors.
You will support and facilitate the work of the volunteers who add value to the work that we do.
You will contribute to making the environment a positive place to work for all staff, volunteers, and students.
You will undertake further duties as commensurate to the role identified by your line manager.
Demonstrate a commitment to client involvement by advocating client involvement opportunities, for example by actively promoting the Voice of the charity to clients and attending residents meetings when appropriate.
You will attend training as appropriate to your development to support you in your role.
You will form an integral part of the team and as such attend team meetings when required.

WHAT WE ARE LOOKING FOR FROM YOU

When completing your application form please address all the points set out below.

Experience of working within a supported and/or social housing setting
An understanding and commitment to working in an assets based way
An understanding of the needs of people experiencing…