Management Officer

Position: Housing Management Officer
Location: Tower Hamlets

Housing Management Officer - Domestic Abuse Services
📍 London, E1 8PX

💰 £15.78 PAYE per hour
🕒 Full Time
📅 3-6 Month Temporary Contract
🚨 Immediate Start Available
We are currently recruiting for an experienced Housing Management Officer to join a specialist domestic abuse support service in London on a temporary basis.
This is a rewarding opportunity to support women affected by domestic abuse, ensuring safe, secure, and well-managed accommodation whilst delivering a high-quality housing management service.

The Role
You will be responsible for the day-to-day housing management of supported accommodation, ensuring properties are safe, compliant, and maintained to a high standard whilst supporting residents to sustain their tenancies.

Key responsibilities include:

Managing rent collection, arrears prevention and income recovery

• Supporting residents with Housing Benefit, Universal Credit and welfare-related applications

• Completing property inspections, health & safety checks and risk assessments

• Coordinating repairs, maintenance and void management

• Issuing occupancy agreements and completing property inductions

• Liaising with local authorities, registered providers and external partners

• Maintaining accurate housing management records and performance data

• Supporting residents with move-on plans and tenancy sustainment

• Ensuring accommodation remains safe, secure and compliant at all times

• Working closely with support staff to provide a positive and trauma-informed environment

The Ideal Candidate
We are looking for someone with:

Previous housing management experience within supported housing, social housing or domestic abuse services

• Experience managing rent accounts, arrears and tenancy-related issues

• Knowledge of welfare benefits, housing benefit and DWP processes

• Understanding of housing management legislation and pre-action protocols

• Experience carrying out property inspections and health & safety checks

• Strong administration, communication and IT skills

• The ability to work effectively with vulnerable residents and partner agencies

• Knowledge of domestic abuse and safeguarding principles would be highly advantageous

This is an excellent opportunity to join a respected organisation delivering vital services to vulnerable residents across London.
For more information or to apply, please contact George Westhead on (phone number removed) or email (url removed)