Assessment officer

Assessment Officer – Income & Debt (SC6)

Edmonton Green Library, Enfield

We’re looking for a motivated and customer-focused Assessment Officer to join a busy Temporary Accommodation Income Team. This is a great opportunity to play a key role in supporting residents, helping them manage rent accounts, and sustain their tenancies.

In this role, you’ll work proactively with tenants in arrears, offering practical support and advice while setting up sustainable payment arrangements. You’ll liaise with colleagues and partner agencies to ensure residents receive the right financial and housing support, all while delivering a professional and compassionate service.

• Managing rent arrears cases within temporary accommodation
• Supporting residents with income, debt, and benefit-related queries
• Building strong relationships with tenants and stakeholders
• Maintaining accurate records and working in line with policies and legislation

• Experience in housing income, rent collection, or debt management
• Strong communication and customer service skills
• An empathetic, proactive approach to supporting vulnerable residents

Monday–Friday 37 hours per week

Essential Employment is an Equal Opportunities Employer.