Temporary Accommodation Move Officer – AR

Temporary Accommodation Move On Officer

Housing Services – Temporary Accommodation Move On Team

To manage a caseload of households living in temporary accommodation and support them to secure suitable settled accommodation in line with statutory homelessness duties and relevant housing legislation.

The postholder will assess households’ rehousing needs, identify and address barriers to move‑on, provide advice and support, and coordinate with internal teams and external agencies to ensure successful resettlement outcomes.

The role is critical in reducing the length of stay in temporary accommodation, maximising the use of available housing stock, and supporting households to sustain long‑term housing solutions.

• Manage a caseload of households identified as ready to move from temporary accommodation into settled accommodation.
• Review and update housing needs assessments and associated records to ensure households’ circumstances and requirements are fully understood.
• Assess rehousing and resettlement needs, including affordability, geographical considerations, support requirements, and any vulnerabilities.
• Match households to suitable accommodation options, including private rented sector properties, supported housing, social housing, direct offers, and choice‑based lettings schemes.
• Work closely with Lettings Negotiators to identify suitable properties and ensure accommodation is allocated efficiently.
• Support households to overcome barriers to moving, including access to benefits, debt advice, health services, education, and community resources.
• Provide advice on housing options, tenancy rights and responsibilities, and the implications of refusing suitable accommodation offers.
• Support households using choice‑based lettings schemes, including bidding for properties, attending viewings, and accepting offers.
• Conduct home visits and property visits where required to assess suitability and support successful move‑on outcomes.
• Liaise with internal departments and external agencies, including Social Care, health professionals, benefits teams, housing providers, and support organisations.
• Prepare and issue statutory notifications and correspondence, including offer letters, discharge notices, and refusal decisions, ensuring compliance with homelessness legislation and council procedures.
• Maintain accurate case records and ensure all actions are recorded within relevant case management systems.
• Respond to complaints, implement remedial actions where necessary, and contribute to service improvements.
• Provide feedback to the Move On Team Lead regarding property requirements, emerging issues, and opportunities to improve service delivery.
• Promote effective partnership working across housing services and wider council departments.

• Experience of managing a caseload within housing, homelessness, temporary accommodation, resettlement, or tenancy sustainment services.
• Knowledge of homelessness legislation, housing duties, and the principles of accommodation suitability.
• Experience supporting vulnerable households with complex needs.
• Experience of working collaboratively with internal departments and external agencies.
• Experience of maintaining accurate records and managing casework within a target‑driven environment.

• Strong communication and interpersonal skills.
• Ability to build positive relationships with households and partner agencies.
• Excellent organisational and time management skills.
• Ability to prioritise a high‑volume caseload and work at pace.
• Strong problem‑solving and decision‑making abilities.
• Ability to manage difficult conversations with empathy and professionalism.
• Good IT skills and experience using case management systems.

• Eligible to work in the UK.
• Enhanced DBS check, where required.
• Ability to undertake home visits and property inspections.
• Commitment to equality, diversity, and safeguarding principles.