Tenancy Support Officer

Our client
, a busy Local Authority in Southeast London, is looking for an experienced Tenancy Support Officer to join their team and play a crucial role in tenancy services operations.

Tenancy Support Officer
Rate: £23.28 per hour (Umbrella)
Contract Duration:
Temp (Sep 2026) Possible Extension
Working Arrangement:
Hybrid

Assist and support the New Builds tenancy enforcement officer in managing a large volume of new tenants presenting with variable support needs. Ensure support is in place for successful management and sustainment of the tenancy, offering a holistic and supportive approach to tenants with additional needs.

• Responsible for referrals for support and providing tailored support to a caseload of vulnerable tenants following tenancy start-up.
• Refer tenants to other Council and health services, including social services, psychiatric services, and drug/alcohol agencies.
• Undertake risk assessments of current and future tenants, particularly those with histories of mental illness and/or substance abuse problems. Liaise closely with other agencies involved with tenants and ensure relevant Council departments are advised of new cases and details of support provision.
• Support tenants to raise orders for routine and discretionary repairs in accordance with Council procedures and adhere to budget limits.
• Monitor rent accounts ensuring regular payments are made to reduce arrears; keep tenants on arrears agreements and work closely with the income teams to address rent arrears.

• Previous experience working within a local authority or a similar organisation.
• Working knowledge of changes in legislation in housing and support services.
• Experience and knowledge of current welfare benefits and housing benefits.
• Evidence of continuing professional development.