Lead Worker – Resettlement Support Team, THAMES REACH

Fixed term contract until 30 June 2027.

Whatever your experience of street homelessness, we want a Lead Worker to join the Resettlement Support Team and support homeless people to move into permanent accommodation.

In Thames Reach’s hostels, a 24‑hour staff team supports people to move in, assess their needs, and quickly identify the best next step. As a Lead Worker you will develop personalised support plans, ensuring clients are ready to move on and accessing support for health, substance misuse, criminal justice and life skills.

• Lead the assessment of clients and devise sustainable move‑on plans to support them into independent or appropriate accommodation.
• Build and sustain positive professional relationships with participating partners in the pilot.
• Link clients into post‑resettlement support to help ensure tenancies are sustained.
• Represent the team at multi‑agency meetings.
• Record all work accurately within given time frames.
• Contribute to data collection and reporting.

• A strong commitment to delivering a high standard of service to clients, funders and partners.
• Experience working with vulnerable adults and supporting them to access and maintain engagement with services.
• Excellent organisation and time‑management skills to coordinate many cases and complete tasks promptly and efficiently.
• Experience forming strong relationships with partner agencies and the ability to challenge them when required.
• Strong IT skills with Outlook, online recording systems, Excel, Word and the use of a tablet and smartphone.

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro‑rata).
• Pension – 6.5% contribution when you contribute 1.5%.
• Career development – supervision, appraisals and learning programmes.
• Well‑being support – 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Additional benefits – blue‑light discount card, interest‑free season ticket and cycle‑to‑work loans.

Thames Reach is committed to a diverse workforce that reflects the communities we serve. We welcome applicants from all backgrounds regardless of history of homelessness, sex, race, disability, age, sexual orientation or religious belief.

Closing date: 21 June 2026.

Interview date: 6 July 2026.

Applicants must be willing to undergo pre‑employment screening, including checks with past employers and the Disclosure and Barring Service. A criminal record will not exclude you, but further details may be requested.