Assessment Assistant - Crisis and Resilience Team

Assessment Assistant (SC5)

Crisis Support and Resilience Team - part of the Financial Assessment Service

We are delighted to invite applications for an Assessment Assistant (SC5) to join our newly established Crisis Support and Resilience Team – a high‑profile, fast‑developing service at the heart of the Council’s work to support residents through financial hardship and build long‑term resilience.

This is an excellent opportunity for someone looking to build skills, gain experience in financial assessments, and develop a clear pathway into more complex decision‑making roles.

As an Assessment Assistant, you will play a key role in supporting the delivery of our crisis and hardship schemes, including the Crisis and Resilience Fund, Housing Payments and Council Tax Support Hardship Payments. You will provide high‑quality administrative and assessment support, working closely with Crisis Support and Resilience Officers to ensure applications are progressed accurately, efficiently and compassionately.

Your work will directly support residents at difficult points in their lives, helping ensure timely access to financial help and wider support.

The post offers a clear development pathway, with scope over time to take on more complex work and progress to a higher‑graded role.

• Have strong administrative skills and a good eye for detail
• Are keen to learn, develop and progress within financial assessment work
• Communicate clearly and sensitively with residents and colleagues
• Can work well in a busy, supportive team environment
• Are motivated by making a positive difference to residents’ lives

• Be part of a new, integrated team with a strong prevention and resilience focus
• Gain experience across multiple hardship schemes
• Access structured training and development
• Work in a role with clear progression potential
• Contribute to a service with real impact for Enfield residents

This is an ideal opportunity for someone looking to start or strengthen a career in financial assessments, within a team that values learning, support and progression.

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax‑free bikes for work.
• 1 month’s paid sabbatical for registered Social Workers working in Children’s Social Care.

If you would like to know more about the role, please contact Philip Roberts on  for an informal discussion.

If you have any difficulties accessing this information, please contact Andrea Walker dine at andr or on .