Sheltered Housing Officer

Vacancy

Are you passionate about creating safe, welcoming communities? We are looking for a Resident Services Officer to join our team at Ada Court. In this role, you will play a key part in ensuring building safety, supporting residents, and helping our community thrive.

As a Resident Services Officer, you will:

• Oversee building safety and ensure a secure environment for all residents
• Manage tenancies, including viewings, settling in new residents, and handling sign‑ups
• Conduct fire risk assessments and report on any communal or individual repair requirements
• Take part in resident meetings and help resolve light anti‑social behaviour issues as they arise
• Provide a friendly, approachable presence onsite, ensuring residents feel supported and valued

This is a hands‑on, on‑site role based at Ada Court.

Ada Court, built in 1969, offers a welcoming community environment with 146 studio flats and 65 one‑bedroom flats for people aged 55 and over. The scheme also includes four specially adapted flats to support residents with disabilities.

Located on a peaceful residential street in the sought‑after area of Maida Vale, the scheme benefits from excellent surroundings and strong local amenities.

You are a people person who can build rapport and show empathy, while also being confident and robust in your professional relationships. You’re enthusiastic, energetic, and ready to make a real difference in the community.

• Experience in tenancy management, including audits and signposting to additional support services
• A strong awareness of building health & safety issues
• Ability to work independently, using good initiative and judgement
• Excellent communication skills and the ability to build strong relationships with residents and colleagues
• Awareness of safeguarding issues, proactively ensuring residents are safe and protected
• Strong written, verbal, and IT skills
• A full driving licence and access to a vehicle for work purposes

• Focus on colleague wellbeing – workshops, employee assistance programme offering counselling and support, mental health training, and a health cash plan
• Investment in colleagues’ careers and development through leadership and development frameworks
• Defined contribution pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and many more
• Recognition initiatives for exceptional performance

Upon successful application, an Enhanced DBS check will be required. All candidates will be required to verify their right to work in the UK prior to commencement of employment.

We welcome applicants from diverse and ethnic minority backgrounds. Diversity and inclusion are core values of our organisation.