London RPR Coordinator

London RPR Co‑ordinator

Location:

London (field‑based)

Hours:

35 hours per week
Salary: £30,880 + £3,000 London Allowance

At Rethink Mental Illness, we believe that everyone severely affected by mental illness deserves a better quality of life — and we work tirelessly to make that happen.

You’ll play a vital role in supporting the delivery of our London Relevant Person’s Representative (RPR) service, working closely with the London RPR Advocacy Manager. You’ll provide day‑to‑day supervision, guidance and support to a group of RPRs, ensuring high‑quality advocacy support for individuals across multiple London boroughs.

• Supporting and supervising RPRs in their day‑to‑day casework and practice
• Providing guidance on legal frameworks, quality standards and safeguarding
• Monitoring performance, identifying trends, and escalating concerns where needed
• Carrying out case audits and supporting service improvements
• Assisting with case allocation and service delivery planning
• Building strong relationships with internal teams and external stakeholders
• Promoting a culture of openness, learning and continuous improvement

We’re looking for someone who is both people‑focused and quality‑driven, with the confidence to support others and address challenges constructively.

• A qualification in advocacy (essential)
• Experience supervising or supporting colleagues in a practice‑based environment
• Strong understanding of safeguarding and legal frameworks
• Excellent communication skills, with the ability to handle sensitive or complex situations
• Confidence in identifying and addressing performance or practice issues
  
  Strong organisational skills and the ability to manage competing priorities
• Good IT skills (including Microsoft Office and case management systems)
• Ability to travel across London

You’ll be part of a dedicated Advocacy service supporting individuals across Camden, Hackney, Islington, Richmond and Wandsworth, working collaboratively to deliver high‑quality support to people who need it most.

• The opportunity to lead and shape practice within a specialist advocacy service
• Ongoing training, development and reflective practice support
• A supportive and values‑driven working environment
• The chance to make a meaningful difference every day

• Inclusive Culture:
  Join staff networks that champion diversity and inclusion.
• Wellbeing Support:
  Access our Wellbeing Hub, Employee Assistance Programme, and the Unmind mental health app.
• Recognition & Rewards:
  Enjoy discounts, cashback offers, and celebrate achievements through our PULSE platform.
• Flexible Working & Generous Leave:
  Starting at 25 days annual leave (plus bank holidays and your birthday off), with options to buy or sell extra days.
• Learning & Development:
  Grow your career with structured onboarding and training opportunities.
• Financial & Family Support:
  Contributory pension scheme, enhanced family leave, and travel benefits like season ticket loans and cycle‑to‑work schemes.
• Referral Bonus:
  Earn up to £300 for introducing someone to our team.

Diversity is important to us, and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.

We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental…