Housing Officer, Social Work

Housing Officer

Location:

Northwest with regional travel when required.

Working Hours:

20 hours per week.

Contract type:
Permanent.

Salary: £25,110 - £32,090 FTE (pro rata based on 20 hours).

• Conduct resident sign‑ups, ensuring occupancy agreements, keys, and Resident Handbooks are issued and explained clearly.
• Ensure residents understand their occupancy terms and security of tenure based on their agreement type.
• Use current toolkits, processes and documentation; ensure outdated materials are discarded.
• Support residents with Housing Benefit and/or Universal Credit claims at sign‑up and throughout their tenancy.
• Advise on and assist with property adaptations where applicable.

Contribute to achieving key performance indicators (KPIs), including Tenant Satisfaction Measures, and secure positive outcomes in Tenant Perception Surveys.

Due to the nature of the role, a driving licence and access to your own vehicle are essential.

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family‑friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long‑service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation.