Accommodation Officer

About the role

Hillingdon Council is recruiting Accommodation Officers to support the delivery of temporary accommodation (TA) and private rented sector (PRS) services. This is a key operational role at the heart of the housing system – ensuring residents are placed in safe, suitable accommodation and that housing supply is managed effectively.

• Arrange and manage placements into TA and PRS accommodation
• Ensure properties meet required standards and compliance
• Carry out inspections and monitor housing conditions
• Support the management of voids, re‑lets and move‑on activity
• Work with landlords, agents and providers to maintain supply
• Manage tenancy and licence arrangements and resolve housing issues
• Provide advice and support to residents to sustain accommodation

This role directly impacts housing supply and resident outcomes.

• Experience in housing, property management or a customer‑facing role
• Strong organisational and problem‑solving skills
• Ability to manage workloads and work under pressure
• Good communication and stakeholder management skills
• Awareness of housing standards or willingness to learn

• Take ownership and deliver outcomes
• Work collaboratively with colleagues and partners
• Focus on solutions and resident needs
• Are organised and detail‑focused

• A high‑impact role supporting residents and communities
• Opportunities to develop knowledge in housing and accommodation services
• A supportive and collaborative team environment
• Training and development opportunities
• Flexible and modern working arrangements

• Flexible working hours – We recognise the importance of flexibility in managing your work and personal life.
• 36‑hour week – Enjoy a standard 36‑hour workweek for all full‑time staff.
• Generous holiday entitlement – increasing with length of service (for non‑casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council‑owned leisure centres and swimming pools across the borough.
• Salary sacrifice schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco‑friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – Access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental health support and counselling services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24‑hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel support – Make your daily commute easier with our season ticket loans and free car parking.
• Trade union membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds.

We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable…