Management Worker

Housing Management Worker

Location:

London (Lambeth)

Job Type: Permanent

Hours per week: 37.5

Salary: £29,336 per annum

Closing Date: 05 July, 2026

Make a real difference as Housing Management Worker at a service in Lambeth
. You’ll take the lead in managing safe, high-quality accommodation for young people at risk of homelessness—driving standards across repairs, voids, rent collection, and compliance while working closely with landlords, contractors, and support teams to keep services running smoothly.

We’re looking for someone with housing or supported accommodation experience who brings strong tenancy management knowledge, confidence with welfare benefits, and a proactive, solutions-focused approach. You’ll work directly with young people with complex needs, using a strengths‑based, psychologically informed approach to help them sustain tenancies, reduce arrears, and build independence.

Join an inclusive, values-driven organisation where your work has real impact. With ongoing training, support, and a strong team culture, you’ll help create safe homes, empower young people, and deliver services that truly change lives.

Please note that this role is offered as a full‑time (37.5 hour per week), permanent role.

• Ensure safety and wellbeing of clients, using safeguarding and emergency alert procedures as applicable.
• Advise prospective or new tenants/residents of their rights and responsibilities.
• Ensure repairs are undertaken to a high standard, within an appropriate time frame and represent value for money.
• Ensure accommodation units are well maintained and brought quickly into management to minimise void loss.
• Prepare short reports on arrears, voids and repairs for the service manager, central services and commissioner meetings.
• Ensure all common parts and grounds of managed properties are maintained and meet health and safety requirements.
• Maintain health and safety standards and be a point of information for clients regarding health and safety.
• Facilitate fair allocation of letting accommodation in accordance with policy and procedures.
• Collect rents and service charges, report rental income, voids and allocations to finance team.
• Liaise with local Housing Benefit Teams, Social Service Departments or other authorities regarding rental income claims.
• Work proactively with key workers and clients to develop personal payment plans to support clients in avoiding rental debt.
• Serve as first point of contact for landlord queries and contractors.
• Support and facilitate the work of volunteers who add value to the work.
• Contribute to making the environment a positive place to work for all staff, volunteers and students.
• Undertake further duties as directed by line manager.
• Demonstrate a commitment to client involvement by promoting client opportunities and attending resident meetings when appropriate.
• Attend training as appropriate to support your development.
• Attend team meetings when required.

• Experience of working within a supported and/or social housing setting.
• Understanding and commitment to assets-based working.
• Understanding of the needs of people experiencing homelessness, mental health challenges, substance use or leaving care.
• Knowledge and understanding of housing management.
• Knowledge and understanding of welfare benefits.
• Good literacy, numeracy and IT skills.
• Clear understanding of safeguarding requirements and procedures.
• Commitment to promoting equality, diversity and inclusion, ensuring respect and dignity.
• Commitment to high regard for health and safety.
• Personal and professional integrity.
• Understanding of professional boundaries and ability to maintain them.
• Effective collaborative working.
• Ability to reflect on own practices for ongoing learning and development.
• Respect for the values and ethos of the charity and its founding partners.

• Tailored training and development.
• Flexible working options where suitable.
• 26 days annual leave, rising with service.
• Family-friendly leave policies.
• Pension scheme with employer contributions up to 7%.
• Employee Assistance Programme with 24/7 GP access.
• Discounts across retail, travel, food, fitness and more.
• Cash health…