OR– Outreach and Sustainment Officer

Purpose

To deliver proactive, trauma informed outreach to identify, engage, and support people who are sleeping rough or at risk of rough sleeping, ensuring they receive timely help, safety checks, and access to appropriate services and accommodation. To assess individuals' needs, risks, and circumstances, providing clear advice, practical support, and signposting to housing, health, welfare, and specialist services, helping people move away from the streets and reduce harm.

To provide ongoing sustainment support for people moving into temporary accommodation, supported housing, or independent living – beginning from the point they move in – to help them settle, stabilise, build independence, and maintain their accommodation successfully. To contribute specialist knowledge of homelessness, rough sleeping, and complex needs to the wider service, working collaboratively with colleagues and partners to ensure safe, coordinated, person-centred responses that improve outcomes and reduce risk.