Sheltered Housing Officer, ROYAL Borough OF Kensington AND Chelsea

Support residents to live independently in safe, welcoming homes – making every day easier, safer and more connected.

You’ll be based in the Borough for 5 days a week, playing a key role in serving the local community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team that makes a real difference to residents’ lives.

As a Sheltered Housing Officer you’ll be the friendly, familiar face that residents know and trust. Based in one of our sheltered housing schemes, you’ll help older or more vulnerable residents feel safe, supported and part of the community – all while ensuring the building is well‑maintained and secure.

You’ll carry out regular checks of community areas and help residents report any issues within their homes. You’ll also help residents settle in, access support and navigate community services. Whether you’re signposting help, solving everyday challenges or supporting someone with a tenancy issue, you’ll use your initiative to respond with care, professionalism and calm. You’ll work closely with carers, contractors and council teams, and you’ll play a vital role in keeping the scheme clean, secure and welcoming.

You’re likely to work alone, so you’ll need confidence in using your judgement and knowing when to escalations are necessary. You’ll manage access to the building, keep accurate records and monitor performance against housing management standards. Every day brings new challenges, and your efforts will help shape a safe, supportive environment where people feel at home.

We’re looking for a calm and diplomatic problem‑solver with confidence to manage situations independently. Experience in a customer‑focused environment is essential, along with strong communication skills and the ability to build relationships with a wide range of people.

You’ll need to be organised, reliable and comfortable juggling different tasks. You’ll also be confident using computer systems and maintaining accurate digital records. Most importantly, you’ll have a warm, approachable personality and the sensitivity and resilience to support residents from a range of backgrounds. We value equality, inclusion and a shared commitment to making a positive difference every day.

At RBKC we invest in our people, our communities and our future. This community‑based role offers variety, collaborative teamwork and supportive training and development opportunities, giving you space to grow your skills and share ideas that improve how we work.

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we act with integrity, listen to our residents and work together to build a greener, safer and fairer borough for all.

Interviews will be held on MS Teams during the week commencing 20th July 2026. This role requires an Enhanced DBS with adults barred list.

We’re all in – are you? If you share our values and have the skills to contribute, we’d love to hear from you.

Please apply online explaining how you meet the requirements set out in the person specification and job description.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring our recruitment and selection process is inclusive and accessible.

We are committed to fair, transparent and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale, and will also receive any agreed cost‑of‑living pay rises.