Housing Officer, Social Work

Provide housing management and tenancy sustainment support to vulnerable tenants, ensuring safe, compliant accommodation and promoting independence while maintaining tenancy obligations.

• 1. Manage a caseload of properties and tenants, ensuring tenancies are sustained in line with agreements and company standards.
• 2. Conduct regular property inspections and risk assessments, ensuring health & safety compliance and addressing maintenance issues promptly.
• 3. Monitor rent and service charge payments, proactively managing arrears and supporting tenants to maximise income and access benefits.
• 4. Provide person‑centred tenancy support to tenants with complex needs, including mental health, learning and physical disabilities.
• 5. Work collaboratively with social care providers, local authorities, and external agencies to support tenant wellbeing and tenancy stability.
• 6. Manage incidents, complaints, anti‑social behaviour, and tenancy breaches in line with company policies, ensuring appropriate action is taken.
• 7. Maintain accurate records, reports, and documentation to meet audit and compliance requirements.
• 8. Support tenant move‑ins, move‑outs, and void management to ensure properties are maintained and re‑let efficiently.

• Experience in housing, supported living, or similar role
• Experience working with vulnerable individuals (e.g. mental health, learning disabilities)
• Experience managing rent arrears and understanding welfare benefits (e.g. UC, HB, PIP)
• Experience in tenancy or housing management
• Experience in intensive housing management or supported accommodation
• Experience liaising with social care professionals and external agencies