Resolutions Officer

Housing Resolutions Officer

Brent

Hybrid - 3 days onsite, 2 days wfh

Location:

HA9 0FJ

Contract

Pay Rate: £21.41 ph PAYE + 28 DAYS holidays - (approx. £41,750.00 p/a)

• To visit households in temporary accommodation to provide them with advice and guidance on the full range of housing options available to them and manage their expectations, taking into account their needs and aspirations, their priority on the Housing Register and ability to sustain other options, including intermediate housing options and private rented accommodation.
• To work with the Social Housing Assessment and Lettings team to monitor biding activity across households in temporary accommodation and offer support to those households who require assistance, in order to help them make informed choices about their future housing.
• To signpost/refer households in temporary accommodation to other agencies as required, including employment and training providers, supported housing services, children's services or adult care.
• To assist homeless households in temporary accommodation deal with the effects of the welfare reforms by provide advice and assistance on employment opportunities and benefit entitlement.

• Experience of giving advice and information to customers and working with vulnerable groups
• Understanding of homelessness and housing issues in the borough.
• Knowledge of temporary accommodation provision and usage
• Strong and effective experience in provision of exceptional customer services.
• Experience of the Suitability Assessment in recommending potential pathways for homeless households residing in temporary accommodation.
• Experience of negotiation, advocacy, mediation

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.