Support Manager

About this role

Our sheltered housing service provides on-site housing management and support for customers aged 55 and over, helping them maintain independence, choice, and control over their lives. We create a vibrant and secure environment where residents can enjoy an active social life if they choose. As a Housing with Support Manager, you’ll deliver a high-quality housing management service across our schemes, ensuring properties are well‑maintained, safe, and compliant.

You'll be the first point of contact for residents, offering advice, support, and practical solutions to help them thrive.

• Manage referrals, arrange property viewings, and assess suitability in line with our allocations policy.
• Carry out home visits after move-in and regular tenancy audits to ensure residents are settled and supported.
• Provide advice on rent management, welfare benefits, budgeting, and financial inclusion.
• Support residents to report repairs, address anti-social behaviour, and maintain safe homes.
• Promote independence by signposting to community resources and specialist services.
• Coordinate minor works through our handy person service and liaise with Asset Management for planned works.
• Arrange property adaptations to meet individual needs and maintain suitability.

• Knowledge of legislation relevant to older residents and sheltered housing.
• Understanding of welfare benefits and tenancy rights.
• Experience supporting vulnerable older people with housing and wellbeing needs.
• Excellent communication skills and ability to work independently and as part of a team.
• Strong IT skills (Microsoft Word, Excel, Outlook) and good numeracy/literacy.
• Awareness of safeguarding procedures and local support pathways.

• QCF Diploma or NVQ Level 3 in Health & Social Care or Housing.

• Flexible and adaptable to meet customer needs.
• Assertive yet empathetic when dealing with sensitive issues.
• Highly organised with the ability to prioritise and manage workload effectively.