Housing Support Worker Job London area,Greater London England UK,Social Work

Location: Greater London

Role overview

The Housing Support Worker role is part of the Housing Team at New Horizon Youth Centre (NHYC). The role is primarily focused on assessing young people referred to the service and determining their suitability for New Horizon's Accommodation Pathway or private rented accommodation. You will provide tailored support to young people within designated housing projects throughout their stay, helping them to develop the skills and stability needed to achieve positive outcomes.

You will also be responsible for identifying appropriate and sustainable move‑on options in a timely manner, ensuring young people are supported to progress into independent living. The role involves managing a diverse caseload across multiple accommodation schemes, working collaboratively with internal teams and external partners to deliver high‑quality, person‑centred housing support. You will be based at both our day centre and/or on designated accommodation schemes, Monday to Friday.

Key

details

Contract type and hours: permanent, full‑time (35 hours a week Monday‑Friday)
Starting salary: £32,136 (salary scale is: £32,136.00‑£35,778.00)
Location: New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR
Final date to receive applications: 9am Monday 3rd August 2026

Main tasks and responsibilities

Accommodation services

Providing a programme of support that responds to young people’s accommodation, independent living and move‑on needs.

Contributing to the effective delivery of NHYC’s accommodation projects and the development of NHYC’s wider accommodation options, including private rented access.

Ensuring NHYC’s legal and regulatory compliance in all areas of housing management and support.

Providing expert coaching and guidance to young people, monitoring and evaluating their progress, and providing resettlement support (life skills, Jobs, Education and Training, and preparation for independent living). This includes completing assessments, resettlement and action plans, ensuring records are maintained in case files and the NHYC database, regular case file review, risk management, advocacy and referrals to additional services.

Attending regular briefings, team meetings, reflective practice and clinical supervision, both with NHYC and project partners. Ensuring that Health and Safety or safeguarding issues are addressed at all times.

Information management

Recording all contacts with clients appropriately and maintaining all relevant files and recording systems up to date.

Inputting and extracting information from client monitoring systems and other accounting and database systems; utilising other relevant software for the production of correspondence and reports.

Being self‑servicing in day‑to‑day administration.

Performance and development needs

Continuously reviewing own working practices in line with client feedback and current best practice.

Reviewing and evaluating own performance to identify strengths and areas for development; identifying own learning and development needs and opportunities.

Taking a proactive approach to supervision, including regular line management supervision, team meetings, team reflective practice and clinical supervision.

Other

Covering for other members of the team where necessary.

Following NHYC’s policies, procedures and performance expectations in all functions of the post.

Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by the Services Manager, Head of Services or Leadership Team.

Person specification

We are looking for an individual who can demonstrate the following competencies to a high level and use these to the full in their work.

Essential experience, skills and knowledge

Ability to work effectively with young people facing homelessness to identify personal goals and support mechanisms for change.

Experience of delivering housing advice services within a youth and community or other relevant setting, and/or experience of working in a hostel/supported accommodation or similar residential setting.

Experience of managing a case list of multiple clients facing complex needs and barriers.

A working knowledge of accommodation…