Income Officer; Housing

Income Officer (Housing) Wembley Park (Hybrid: 3 days office / 2 days WFH) Pay Rate: £21.41 PAYE / £28.19 Umbrella per hour Contract Role - 3 months (subject to change) Working Hours - Monday to Friday 9am to 5pm The Opportunity We’re currently recruiting for an experienced Income Officer to join a busy Housing Management team based in Wembley Park.

This is a fantastic opportunity to play a key role in maximising rental income, supporting tenants, and ensuring sustainable tenancies across a diverse housing portfolio.

Key Responsibilities Manage rent accounts and drive effective arrears recovery across multiple tenures Provide high-quality customer service , supporting tenants to sustain their tenancies Offer advice on welfare benefits , including Universal Credit, and signpost to specialist support services Carry out home visits and tenant engagement to resolve arrears and support vulnerable residents Take enforcement action where required, including preparing cases for court and attending hearings Work collaboratively with internal teams (Housing, Social Care, Rent Accounting) to deliver a joined-up service Promote early intervention and income maximisation strategies , including Direct Debit sign-ups Maintain accurate case records and produce reports on arrears performance What We’re Looking For Proven experience in rent arrears recovery / income collection within housing Strong knowledge of Housing Benefit, Universal Credit, and welfare reform Understanding of rent arrears pre-action protocols and relevant legislation Experience working in a multi-agency or partnership environment Excellent communication, negotiation, and problem-solving skills Ability to manage a varied caseload and work both independently and collaboratively Confident using IT systems and maintaining accurate records If you are interested in this role, please apply.