Duty Independent Gender Violence Advocate; Duty IGVA

Job Title

DUTY INDEPENDENT GENDER VIOLENCE ADVOCATE (DUTY IGVA)

Lambeth, London

Full time, fixed term contract until March 2027. Salary £29,701.36 per annum (inclusive of London weighting, subject to home location & working arrangement).

37.5 hours per week. Part of out‑of‑hours on‑call rota. Service hours 8am–6pm Monday–Friday. Expectation to work some days 8‑4pm or 10‑6pm to cover duty shifts.

We are recruiting a Duty Independent Gender Violence Advocate to work closely with survivors of domestic and other gender‑based abuse, providing high‑quality independent support, guidance, and advice across all risk levels and their children. The Duty IGVA will be the first point of contact for survivors referred to the Gaia Centre, handle self‑referrals, and respond to daily enquiries from partnership agencies, phone and email.

The role may involve contacting survivors directly, assessing risk, implementing safety plans and needs assessments, and handing over cases to relevant teams.

• Act as first point of contact for referred survivors.
• Process self‑referrals and determine eligibility.
• Respond to daily enquiries from partnership agencies, public and impacted individuals via phone and email.
• Contact survivors directly to assess risk and needs.
• Carry out and implement safety plans and needs assessments.
• Ensure effective handover of cases to relevant teams for ongoing support.
• Provide emotional, practical, and personal welfare support and promote a safe, supportive environment.
• Inform survivors of the full range of civil, criminal and practical options to increase safety.
• Work within a multi‑agency framework including MARAC and local partnership protocols prioritising survivor safety.
• Operate efficiently in a fast‑paced environment.

WOMEN ONLY. This post is restricted to women due to the nature of the role. The occupational requirement under Schedule 9 (part
1) of the Equality Act 2010 applies.

Refuge offers a variety of opportunities to learn, develop and grow in your career. Benefits information can be found in the Job Information Pack.