Tenant Support Worker

Company

Lookout Housing and Health Society

Full Time - Temporary until incumbent return

Drake Road Supportive Housing

• Tuesday through Saturday
• Shift times: 23:00 - 07:00 (7.5 hours)
• Days of rest consecutive; schedule may change with two weeks notice
• Probationary period: 488 hours with mid and end point reviews
• Night premium for 50% or more of shift between 00:00-08:00

$33.49 - 35.31 depending on seniority (Collective Agreement)

The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The TSW works with residents to provide assistance, support, education, and skills training, helping tenants maintain and develop greater independence and stability for a healthier and more independent living arrangement.

The role requires a clean‑shaven area for respirator seal contact and annual fit testing for a half‑mask respirator, in alignment with WorkSafeBC and organizational safety requirements.

• Participate in tenant intakes and provide support services and assessments
• Identify challenges for tenants, develop service plans, provide crisis intervention, and administer finances and medication
• Ensure basic needs are met by working closely with individuals on a long‑term, ongoing basis
• Complete required paperwork and maintain statistical and evaluative data
• Assist with volunteers and practicum students on site
• Use automobile as needed for external work
• Remain alert and attentive during working hours; sleeping during shifts is not permitted
• Comply with and contribute to all aspects of the health and safety program

Education, Training and Experience

• Diploma in Community Social Service
• Class 5 BC Drivers’ License (only if required)
• OFA 1 First Aid Certificate
• Food Safe Certificate (only if required)
• Recent related experience of 2 years, or an equivalent combination of education, training and experience, or other relevant qualifications
• Minimum 2 years sobriety if having alcohol and/or drug problems
• Criminal Record Clearance – Vulnerable Sector

Skills and Abilities

• Knowledge/familiarity with related resources such as Mental Health, Income Assistance, Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc.
• Ability to carry out the duties of the position
• Ability to work independently and in cooperation with others
• Ability to operate related equipment
• Ability to communicate effectively verbally and in writing
• Ability to organize and prioritize work
• Ability to observe and recognize changes in guests
• Ability to establish and maintain rapport with guests
• Ability to instruct
• Suitability to work with disadvantaged and challenging adults in a diverse environment
• Ability to analyze and resolve problems
• Conflict resolution and crisis intervention skills
• Advocacy skills

Applications will be accepted until July 21, 2026 at 5:00 pm

All qualified applicants welcome to apply. Those shortlisted will be contacted.

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.