Area Tenancy Manager

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Recruitment Services are looking for an experienced and motivated Area Tenancy Manager (ATM) to join our clients Housing team. You will be at the heart of managing our clients housing estates, ensuring communities are safe, tenancies are well-managed, and services are delivered effectively.

This role offers a hybrid working ly office-based to complete training, then working three days per week in the office and the rest remotely.

• Income Management:
  Maximise rental income, manage arrears, and support tenants to sustain their tenancies.
• Lettings & Sign-ups:
  Manage new tenancies, sign-ups, and void turnaround to ensure homes are re-let quickly and efficiently.
• Everyday Tenancy Management:
  Support tenants with everyday issues, enforce tenancy agreements when necessary, and provide a responsive, accessible service.
• Low-Level Anti-Social Behaviour (ASB):
  Investigate minor ASB and nuisance complaints, taking proportionate action to resolve issues.

• Manage the full tenancy lifecycle, including changes in circumstances, succession, and tenancy closures.
• Engage with residents and community groups to maintain safe and well-managed estates.
• Work collaboratively with partners such as the Police, Community Safety teams, and support agencies to address issues affecting tenants.
• Identify vulnerable residents and make appropriate referrals to safeguarding and support services.
• Ensure all actions comply with housing legislation, council policy, and regulatory requirements.

• Experience in local authority housing is ideal, but experience in housing associations or other housing management roles will also be considered.
• Strong understanding of tenancy management, income collection, and housing legislation.
• Excellent communication, problem-solving, and relationship-building skills.
• Ability to balance enforcement with support to sustain tenancies and improve communities.
• Must be able to drive & have car business insurance.
• Basic DBS check.

Recruitment is done in line with safe recruitment practices. 4

Recruitment Services is an equal opportunities employer.