Deputy Service Manager

Deputy Service Manager

Final date to receive applications: 31 August 2026

Department: Operations

Employment Type: Permanent

Location: York Road Accommodation Service

Reporting To: Sarah Gwenzi

Compensation: £29567.22 per annum (basic salary) plus £1900 per annum (geographical allowance)

To support the Service Manager with the management of the service and the building, providing guidance, supervision and support to staff to ensure the provision of a recovery-focused service, working with people with very complex and challenging recovery needs, utilising elements of personalisation to improve engagement and promote reliable, timely and positive outcomes. Deputise for the Service Manager in their absence.

There will be some shift work, cleaning duties and support with day to day living.

• Take a lead role and provide support and advice to staff in creating and reviewing robust risk assessments, producing and agreeing management plans, personalised recovery support plans (identifying goals and aspirations and detailing activities and interventions) and structured move‑in plans with new residents.
• Assess new service users, liaise with professionals, other mental health placements and hospitals and prepare management plans for individuals prior to admission to York Road.
• Support individuals to achieve their goals and aspirations through individual key work, targeted recovery outcomes‑focused interventions and person‑centred planning, utilising a core and flexi approach, enabling service users to choose who would like to support them with each task.
• Organise weekly key worker sessions with individual clients, using Recovery Star, WRAP and person‑centred planning tools. Sessions will focus on mental health insight, awareness and resilience, medication management including self‑medication, symptom management, coping strategies and self‑management techniques. Key workers will also help clients create their own advance directives and advance statements.
• Plan, organise, timetable and lead a range of appropriate groups, e.g. managing mental health, living skills, nutrition, assertiveness skills, confidence building, mindfulness, stress management, relapse prevention.
• Organise a rota of activities and events for service users, including contribution to the flexi approach to team work.
• Broker and, where appropriate after training, provide specialised interventions such as DBT, CBT, input from substance abuse teams and forensic services. Some interventions will require trained specialists, but staff are expected to access basic training in delivering CBT techniques, relaxation and mindfulness training/skills.
• Support service users in preparing for independence through:
  • Helping them maintain and develop their skill base, (re) gain general IT skills, including support with CV writing, online applications, shopping online, etc.
  • Identifying and facilitating suitable move‑on accommodation and support, actively engaging family/carers and wider networks in preparing for transition according to the service user’s wishes.
  • Providing advice on benefits, tenancy rights or signposting when necessary.
  • Facilitating access to training or employment, supporting employers during initial stages, providing a direct link between service users and opportunities, and addressing problems early to prevent placement failures.
• Make a positive contribution to and work constructively within the team, including developing your own abilities to enhance team performance.
• Carry out staff supervisions and monitor the performance of team members, including relief staff, in a constructive, effective and creative way.
• Contribute to evidence for commissioners and stakeholders by fully involving service users and team members.
• Promote, monitor and maintain health and safety and security in the workplace and ensure the building is safe and secure.
• Ensure the service is delivered in compliance with relevant legislation, Together’s values, policies and practices and contractual requirements.

Essential:

• Qualified to at least Diploma Level 3 in Adult Care / Health & Social Care.
• Commitment to the empowerment of…