Domestic Abuse Officer

Join us at an exciting time of change and growth. As part of our newly established Safeguarding team, this is a unique opportunity to help shape and influence how we respond to domestic abuse across our organisation. You'll be the specialist in your field, using your expertise to drive best practice, support colleagues, and make a real difference to residents' lives.

This role would suit someone with an IDVA background who is looking to use their specialist knowledge in a strategic and influential housing setting, without carrying a traditional advocacy caseload. You'll join an organisation that genuinely cares about its residents and is committed to delivering positive change.

This role can be based at one of our main offices in Farringdon, Croydon, the Isle of Wight, Maidstone or Sittingbourne
. The position is part-time, 25 hours per week
. We offer flexible working patterns and hybrid working
, subject to business needs and agreement with your manager.

• You’ll screen and triage all domestic abuse related concerns.
• Complete associated risk assessments and safety planning and identify and refer high risk cases to MARAC.
• Review how to manage third party reports of domestic abuse.
• Manage day to day domestic abuse responsibilities, by providing advice and support to colleagues, contractors and other external organisations and signpost to relevant agencies/partners for specialist support.
• Make referrals to safeguarding teams, social services or other specialist support and manage their response.
• Complete person-centred action plan with each resident, detailing all elements of support required to sustain their tenancy.
• You’ll create action plans for our Tenancy Sustainment Officer and/or Local Link team to carry forward for ongoing support.
• You’ll complete quality assurance checks on actions plans and oversee cases managed by other specialist teams.

• Holds an IDVA, ISVA, or equivalent recognised Domestic Abuse qualification.
• Demonstrable experience supporting victims/survivors of domestic abuse within a safeguarding, housing, social care, or related environment.
• Experience completing DASH risk assessments and developing risk management and safety plans for individuals experiencing domestic abuse.
• Strong knowledge of safeguarding adults and children, domestic abuse legislation, and statutory responsibilities.
• Experience working effectively with multi-agency partners, including local authorities, social services, MARAC, health, or community safety services.
• Evidence of managing complex cases and communicating effectively with vulnerable residents and professional stakeholders through written, verbal, and face-to-face methods.
• Understanding of housing-related support, tenancy sustainment, vulnerabilities, complex needs, and the role of housing providers in responding to domestic abuse.

In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.

Sunday 9 th August 2026 at 23:59

Tuesday
11 th August 2026

Tuesday 18 th August 2026