Employment and Financial Support Officer - 12 Month FTC

Job Description

Empower residents to overcome financial challenges and build stable, independent lives. As an Employment and Financial Support Officer, you’ll provide practical, one-to-one guidance that helps residents improve their financial wellbeing and secure lasting employment opportunities.

You’ll be based in the Borough for 5 days a week, playing a key role in serving the local community. Whether you’re delivering face-to-face advice or working out in temporary accommodation, you’ll be part of a dedicated team making a real difference to residents’ lives.

Your work will focus on providing practical, tailored support to residents navigating complex employment and financial challenges. Managing a varied caseload, you’ll offer one-to-one guidance to help individuals overcome debt, build life skills and improve their overall stability.

A typical day will involve conducting detailed assessments, creating realistic action plans and carrying out income and expenditure analyses to stretch household budgets. You’ll actively support residents on their journey into work by helping with job searches, drafting CVs, completing applications and preparing for interviews, alongside guiding them through grant options, benefit cap exemptions and Discretionary Housing Payments.

Collaboration is central to this role. You’ll build strong working relationships with internal Council departments, statutory bodies and voluntary sector partners to ensure residents receive joined-up, comprehensive support. Alongside direct customer contact, you will maintain accurate database records, track resident outcomes, draft reports and monitor performance indicators to ensure every household is treated with respect and fairness.

You’ll bring hands-on experience in managing a caseload and delivering practical support across employment, welfare benefits, personal budgeting and income maximisation. You have a deep understanding of the barriers diverse communities face when seeking work, combined with practical knowledge of benefit provisions and grant applications.

With strong numerical, administrative and IT skills, you’re comfortable conducting income calculations, updating database records and writing clear, concise reports. You’re an excellent communicator – someone who can build trust, motivate residents and navigate sensitive conversations about personal finances with warmth, empathy and professionalism.

Most importantly, you’re someone who takes a non-judgemental approach and stays resilient when supporting people through complex personal challenges. You know how to collaborate effectively across multidisciplinary teams while maintaining clear professional boundaries and upholding the Council’s core values of respect, integrity and putting communities first.

At RBKC, we’re all in – investing in our people, our communities and our future.

You’ll join a supportive, resident-focused team that uniquely combines employability guidance with financial resilience work, allowing you to deliver truly holistic care. We offer a competitive salary alongside ongoing professional development and training to help you expand your expertise across housing, welfare rights and community engagement. You’ll work alongside dedicated colleagues in an environment that values your ideas, promotes collaboration and empowers you to achieve real, lasting results for our residents.

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.

As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

In this role, bringing a ‘we’re all in’ mindset means having a practical, proactive approach whether you are in the office, working in the field or meeting residents face-to-face across the borough. Supporting households through financial…