Housing Officer ​/ Tenancy Sustainment Officer

Housing Officer / Tenancy Sustainment Officer

Location: Woodford Green (Office-based with travel)

Contract: Temporary (3–6 months)

Hours: Full-time, 36 hours per week

Start Date: ASAP

Rate:

• PAYE: £142.20 per day
• Umbrella: £187.00 per day

An excellent opportunity has arisen for an experienced Housing Officer / Tenancy Sustainment Officer to join a busy local authority housing team on a temporary basis. Working within a community-focused environment, you will play a key role in supporting vulnerable residents to sustain their tenancies and maintain safe, stable living conditions.

• Identify vulnerable residents and provide tailored tenancy sustainment support
• Work closely with partner agencies to ensure residents receive appropriate care and services
• Support tenants with rent management and prevention of tenancy breaches
• Address complex issues including hoarding, mental health, and social challenges
• Manage anti-social behaviour cases proactively, including:
  • Case investigation and resolution
  • Liaising with all parties involved
  • Maintaining accurate and detailed records
• Provide practical support such as completing forms and signposting to relevant services
• Engage in lone working across housing estates and communities

We are looking for a resilient and proactive individual who can confidently manage challenging situations.

You will have:

• Previous experience in a housing, tenancy sustainment, or similar role
• Strong knowledge of safeguarding and supporting vulnerable individuals
• Experience handling anti-social behaviour cases
• Excellent communication and problem-solving skills
• The ability to remain calm and professional in confrontational situations
• Strong attention to detail and case management skills
• A creative approach to resolving complex tenancy issues

• Full UK driving licence and access to a vehicle (daily use required)
• Ability to work independently and manage a varied caseload
• Eligibility to work in the UK

• This role is inside IR35
• Interviews will be conducted face-to-face
• Candidates must be able to provide full work history and references

If you’re passionate about supporting communities and making a real difference in people’s lives, this is a fantastic opportunity to step into a rewarding and impactful role.