Housing and Support Coordinator

YMCA St Paul’s Group (SPG) is a charity and registered housing provider whose mission is to be an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive. As a member of the wider YMCA Federation, our vision is of places where young people thrive and communities flourish.

As one of the largest YMCAs in Europe and one of the largest providers of supported housing in London, we provide supported housing services, health and wellbeing services, education and training services through its health and wellbeing centres, children, youth and family programmes, including nurseries, after school clubs and soft play centres.

Being part of YMCA St Paul’s Group means not only working for a great London based charity that has supported young people and communities for over 150 years but also being part of a national association and global movement.

We are one of the UK’s Top 100 Best Workplaces™ 2026 and have also been recognised as one of the UK’s Top 100 Best Workplaces for Development™ 2026.

As a key member of the Housing and Support team at YMCA St Paul’s Group, your role will be integral in providing exceptional housing and support services to our residents. This role involves a variety of responsibilities, ensuring both a dynamic work environment and a significant impact on our community:

You will oversee Housing and Support team members at your site, ensuring high standards of service and support.

With the Housing and Support Manager, you’ll foster a whole-team approach to delivering Progression opportunities, working closely with the Progression Team Manager.

You will handle a small caseload of residents with high-level risks or needs, ensuring they receive the appropriate support and care.

Collaborate with various departments to enhance resident experience.

Assist the Housing and Support Manager in maximising rent and service charge income to maintain the financial stability of services.

You will be responsible for safeguarding residents at your service, ensuring their safety and wellbeing.

Maximise occupancy by managing referrals, inducting new residents, and liaising with partner agencies.

Ensure adherence to Tenancy and Licence conditions, decisively addressing anti-social behaviour and following YMCA policies and procedures.

Joining our team means being part of a dedicated and skilled group where your expertise will make a real difference in the lives of our residents. Your varied responsibilities will keep you engaged, and your commitment to excellence will be rewarding and fulfilling.

At YMCA St Paul’s Group, we prioritise improving diversity and inclusion in the workplace and our services. We value your authenticity and unique voice and encourage you to share your opinions.

You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.

You can learn, grow, and reach your full potential as a team member. We are committed to your development and will support your personal growth journey.

Our comprehensive learning and development programme includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.

In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:

• Free gym access across our sites.
• Discounts from major retailers and supermarkets.
• Free access to well-being and counselling services.
• The ability to work from a range of outer London work locations.
• Career development programmes to help you thrive.
• Family-friendly policies to help you balance work-life, including enhanced maternity pay.
• Life Assurance (permanent contracts only).
• For a complete list of our staff benefits, please .

We are unable to provide visa sponsorship and can only accept…