Income Officer Housing Advice Service

Salary Basis

Per annum

28 days

13/09/2026, 23:55

TBC

The London Borough of Sutton is situated less than 30 minutes by train from Central London, with direct connections to London Victoria and London Bridge. Found in zone 5 with good transport links in and out of London, Sutton boasts award winning parks and open spaces, low crime rates, affordable housing and great schools. As well as high levels of resident engagement and satisfaction, providing quality services and success in addressing our financial challenges, whilst involving residents in key issues and high street changes.

Sutton is continuously investing in the health, wellbeing and education of our residents and the future generation, as set out in the “Ambitious for Sutton” corporate plan. We are home to the Royal Marsden Hospital and the Institute of Cancer Research. Together with the development of the London Cancer Hub, Sutton will be the world’s leading life-science district, specialising in cancer research and treatment.

Our vision will create around 13,000 jobs while contributing £1.2bn to the UK economy each year, a vibrant community of scientists, doctors and innovative companies intended to deliver real benefits for cancer patients and drive economic growth. With the regeneration of the local areas with new homes and schools, Sutton is passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.

The Council is seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment. As we strive to improve our services and spaces for our residents as set out in the ‘Ambitious for Sutton’ corporate plan, Sutton aims to shape the future of the borough and adapt to the needs of its residents to make our Borough a great place to live, work and raise a family.

In this role, you will be responsible for managing your own patch of clients, meeting with them face-to-face and building positive and effective client relationships.

You will be responsible for monitoring rent accounts and raising rent arrears letters in line with our current policies and procedures. This will include clients living in nightly paid accommodation, as well as accommodation where clients hold a licence, so knowledge of the NTQ process would be beneficial.

You will use your knowledge of welfare benefits to support clients in maximising their income and assist them with making Housing Benefit claims where required.

• Experience of income recovery and managing rent arrears.
• Sound numerical and mathematical skills.
• Experience of working within housing, with a basic knowledge of the relevant legislative framework.
• Experience of working towards and achieving Key Performance Indicators (KPIs).
• Knowledge and experience of welfare benefits.
• The ability to build positive relationships with clients and confidently manage their own caseload.

We are the Income Team based within Housing Advice Service at the London Borough of Sutton - consisting of a Team Leader 3 Income Officers and a Finance Officer We are a delivery focused team working with clients that are going through the Homeless Journey
- The Income Officers are responsible for a patches of clients - working with arrears and income collection.

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:

• A generous annual leave entitlement of 26-32 days plus bank holidays (pro-rata if part-time…