Move on Support Worker

The Move-On Support Worker will work across Your Place services to support residents to prepare for, access and sustain suitable move-on accommodation. The role will provide practical, trauma-informed and person-centred support to residents at different stages of their housing journey, helping them understand their move-on options, build tenancy readiness skills and progress towards safe and sustainable accommodation.

The postholder will work closely with the Move-On Team Leader, Service Managers, Team Leaders, key workers, Resident Services, Housing Management, Community Partnerships, landlords and external agencies to ensure move-on planning starts early and is embedded into each resident’s support plan. This reflects the wider service redesign, which creates dedicated move-on capacity and strengthens ownership of move-on, resettlement and tenancy sustainment outcomes.

The role will support residents with practical move-on tasks, including understanding housing options, preparing documents, attending viewings, completing applications, understanding tenancy responsibilities, setting up utilities and accessing post-move support. The role will also help residents develop the confidence, skills and resilience needed to sustain accommodation and reduce the risk of repeat homelessness.

The Move-On Support Worker will help create a consistent move-on offer for residents, ensuring move-on planning is not left until the end of their stay but starts early and remains visible throughout their journey.

• Supporting the full move-on journey: working with residents from early preparation through to move-out and settling into accommodation.
• Working across services: supporting residents in different service areas, including Core, Complex Needs / Intensive Support, Harbour, Hope Street and other pathways where required.
• Building tenancy readiness: helping residents understand rent, budgeting, priority bills, tenancy agreements, repairs, utilities, council tax, neighbour responsibilities and communication with landlords.
• Improving access to housing options: supporting residents to explore realistic routes such as PRS, shared accommodation, Clearing House, social housing nominations, supported housing, sheltered housing, resettlement flats and other appropriate pathways.
• Preventing repeat homelessness: supporting residents to settle, maintain contact, manage early tenancy risks and access help before issues accelerate.
• Partnership working liaising with landlords, housing providers, local authority teams and internal colleagues to remove barriers and progress successful move-on. Developing housing pathways: strengthening routes into private rented accommodation, Clearing House, social housing nominations, specialist accommodation, resettlement flats, shared accommodation and other suitable options.
• Building landlord partnerships: developing relationships with reputable landlords and housing providers, including work around affordability, property suitability, standards and resident readiness.
• Personalised move-on offers: ensuring each resident has a realistic move-on plan based on their needs, eligibility, affordability, risks, strengths and tenancy readiness.
• Tenancy sustainment focus: overseeing post-move support so residents can settle, manage finances, set up utilities, connect with local services and address early tenancy risks.
• Reducing repeat homelessness: strengthening early intervention and tenancy sustainment to reduce tenancy breakdown, eviction and repeat homelessness.

The role will require evening and weekend work in line with service needs.

The Move-On Support Worker will provide practical, person-centred support to residents across Your Place services to help them prepare for, access and sustain suitable accommodation. The role will work directly with residents, key-workers, the Move-On Team Leader and internal and external partners to make move-on planning clear, realistic and consistent from the start of the resident journey.

• Work with residents to develop individual move-on plans that reflect their needs, goals, eligibility, affordability, risks and readiness, ensuring actions are clearly recorded, reviewed and followed up.
• Support residents to understand realistic housing options, including private rented accommodation, shared accommodation, Clearing House, social housing nominations, supported housing, sheltered housing, resettlement flats and other suitable pathways.
• Help residents prepare for move-on tasks such as housing applications, affordability checks,  benefit documents, viewings, interviews, landlord meetings, referrals and tenancy sign-ups.
• Deliver one-to-one and group tenancy readiness support covering rent, budgeting, priority bills, Universal Credit, council tax, utilities, repairs, tenancy agreements, neighbour responsibilities and communication with landlords.
• Support residents to build…