Specialist Disadvantage Worker

Everyone deserves a safe place to call home.

Company Limited by Guarantee number 1741926 Charity Number 287779 Registered in England as Single Homeless Project

shp Single Homeless Project

• Job title:
  
  Specialist Multiple Disadvantage Worker
• (Women's Services)
• Delegated Authority:
  Level 7
• Team: SHP Camden Adult Pathway Hostels
• Responsible to:
  Services Manager
• Responsible for: N/A

No 9 St Pancras Way provides safe accommodation and tailored support for women experiencing homelessness, many of whom are living with the impact of multiple disadvantage. These include experiences of domestic abuse, poor mental health, substance use, physical ill-health and exclusion from essential services. The service is part of Single Homeless Project’s wider commitment to creating lasting routes away from homelessness for Londoners.

The Specialist Multiple Disadvantage Worker exists to ensure that women living in the service can access the right support at the right time. By bringing expert knowledge, partnership links and a psychologically informed approach, the role provides intensive, one-to-one casework alongside opportunities for group recovery. The worker helps residents navigate complex systems, strengthen their confidence, and build the skills and relationships they need to take control of their lives.

Through this role, women are supported to address the barriers that keep them trapped in homelessness, make progress with their recovery, and move towards stable housing and improved health. The impact of the role is seen not only in individual progress but also in strengthening the service’s overall response to women with complex needs, ensuring best practice is shared across the team and that the voices of resident’s shape how support is delivered.

Hold a caseload of residents with multiple and intersecting needs, providing structured keywork and tailored recovery plans which are regularly reviewed with the client.

Carry out assessments that focus on both needs and strengths, using them to shape person-centred support plans.

Deliver intensive casework and advocacy to help residents engage with health, mental health, substance use, domestic abuse and other specialist services.

Support residents to understand the links between their experiences, build coping strategies and strengthen their readiness to engage with change.

Ensure casework is clearly recorded and monitored in line with SHP policies and contractual requirements.

Contribute to the design and delivery of in-house recovery activities, including structured group sessions and skills workshops.

Create safe, inclusive spaces where women can explore issues, gain confidence and share peer support.

Work with colleagues and external specialists to co-deliver sessions that promote wellbeing, recovery and empowerment.

Build strong relationships with a wide range of external services including Adult Social Care, health providers, domestic abuse services, mental health teams and housing partners.

Act as a consistent point of contact for professionals involved in residents’ care, ensuring coordinated and timely interventions.

Represent the service at multi-agency meetings and contribute to joint care planning.

Use knowledge of local and London-wide services to coach and support residents in navigating systems and overcoming barriers to access.

Take an active role in safeguarding, carrying out risk assessments and contributing to management plans that promote safety and minimise harm.

Escalate safeguarding concerns promptly and work with colleagues to ensure appropriate responses in line with SHP and statutory…