Entry into Service Recovery Worker

Entry Into Service Worker

Bromley | Fixed-Term Contract until 31st March 2027 | 37.5 Hours per Week

Every person who walks through our doors has a story. Some are taking their first steps towards change. Others are returning after setbacks. All deserve to be met with compassion, respect and the opportunity to build a healthier future.

At Change Grow Live, we believe that with the right support, people can overcome challenges, rediscover their strengths and achieve lasting change. As an Entry Into Service Worker
, you'll play a vital role in making that happen.

This is more than a welcoming role. It's an opportunity to be the first person who helps someone feel heard, understood and supported as they begin their recovery journey.

Joining our Bromley service, you'll be a key part of the team responsible for ensuring people can access treatment and support quickly, safely and effectively.

Working alongside recovery coordinators, clinicians and partner agencies, you'll engage with individuals at the point they enter the service, helping them navigate the first stages of their treatment journey and ensuring they are connected to the support that best meets their needs.

No two days are the same. You'll balance direct service user engagement with assessment, safeguarding, partnership working and administration, helping to create positive experiences that encourage people to remain engaged in treatment.

We're looking for someone who is motivated by making a difference and who understands the importance of building positive relationships from the very first interaction.

You’ll bring:

• Experience working with vulnerable adults, communities or individuals facing complex challenges.
• Excellent communication and engagement skills.
• The ability to build trust and rapport quickly.
• Strong organisational skills and attention to detail.
• An understanding of safeguarding, confidentiality and professional boundaries.
• The ability to work effectively as part of a multidisciplinary team.
• A genuine passion for helping people make positive and sustainable changes in their lives.

Experience with in substance misuse, mental health, criminal justice, housing, homelessness, healthcare or community support services would be advantageous.

At Change Grow Live, you'll join a national organisation driven by purpose, evidence and compassion.

You’ll work alongside passionate colleagues who are committed to improving lives and strengthening communities. In return, we’ll support your professional development, invest in your learning and provide opportunities to grow your career within an organisation that values innovation, collaboration and continuous improvement.

* please note:
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

• Welcoming and engaging people entering treatment and recovery services.
• Completing screening assessments and gathering information to support care planning.
• Supporting individuals through the early stages of their recovery journey.
• Delivering harm reduction advice, guidance and practical interventions.
• Identifying safeguarding concerns and undertaking risk assessments where required.
• Maintaining accurate, timely and high-quality case records.
• Working collaboratively with colleagues and external professionals.
• Supporting individuals to access wider services, including healthcare, housing, wellbeing and community support.
• Promoting recovery-focused, trauma-informed and person-centred approaches throughout your work.

• 25 days annual leave plus Bank Holidays, increasing to 30 days with service.
• A paid…