Inquiries and Decisions Officers

We're recruiting an experienced Inquiries & Decisions Officer to join the Housing Needs service of a North London local authority on an initial 6-month contract.

This role will focus on assessing homelessness applications, completing detailed enquiries and making robust, legally compliant decisions for both single applicants and families. A key priority will be reviewing pre-existing applications and helping to clear a backlog of homelessness decisions.

You'll manage cases in accordance with relevant homelessness legislation, gather and assess evidence, undertake enquiries and issue clear, well-reasoned decision letters. You'll need to balance strong technical knowledge with a responsive and empathetic approach, ensuring residents remain at the heart of the service.

Working through a trauma-informed lens, you'll engage with residents who may be experiencing complex and challenging circumstances and ensure appropriate safeguarding considerations are incorporated into your casework.

• Strong experience of homelessness assessments, enquiries and decision-making within a local authority setting.
• Detailed working knowledge of relevant homelessness and housing legislation.
• Experience producing high-quality, legally robust homelessness decision letters.
• Strong case management, investigation and evidence-assessment skills.
• Experience working sensitively with vulnerable residents and complex cases.
• A sound understanding of adult and child safeguarding responsibilities.