Housing Options Officer

We are currently recruiting for an experienced Housing Options Officer to join a London local authority on a temporary basis.

The successful candidate will be responsible for providing comprehensive housing advice and assistance to households who are homeless or threatened with homelessness, carrying out detailed assessments and identifying appropriate housing solutions.

Key responsibilities

Conduct homelessness assessments and determine eligibility under the Housing Act 1996

Provide comprehensive housing advice and guidance to applicants who are homeless or threatened with homelessness

Develop and review Personalised Housing Plans in line with statutory duties

Assess applications under the prevention and relief duties and make appropriate decisions

Investigate homelessness cases and gather relevant evidence to support decisions

Work with applicants to identify suitable accommodation and prevent homelessness wherever possible

Liaise with landlords, housing associations, private sector providers and internal council teams

Make referrals and signpost applicants to appropriate support services

Maintain accurate case records and ensure cases are progressed within statutory timescales

Handle complex and challenging cases while delivering a high-quality customer-focused service

Requirements

Previous experience working as a Housing Options Officer or within a homelessness service

Strong knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017

Experience conducting homelessness assessments and making statutory decisions

Knowledge of prevention and relief duties, PHPs and temporary accommodation

Excellent communication, organisational and case management skills

If you are an experienced Housing Options Officer looking for your next opportunity within a London local authority, please get in touch.