Improvement Lead; Housing

Change and Improvement Lead (Housing) x2 posts 18-month Fixed Term Contract or Secondment Opportunity PO7:
Starting salary £61,687 pa rising in annual increment to £64,938 per annum incl LW About us

At Lambeth, we are bold, ambitious and committed to creating a borough that our residents can be proud of. We serve some of London’s most diverse and vibrant communities, delivering services that have a direct impact on people’s lives.

Lambeth Housing is undergoing one of the capital’s most significant housing transformation programmes, reshaping how services are designed, delivered and experienced by residents and colleagues. We are strengthening our operating model, improving performance and assurance, and building a more responsive, resident-focused housing service. Our vision is to create a housing service that people trust: one that is resident-led, digitally enabled, financially sustainable and focused on delivering safe homes, great services and better outcomes.

We are recruiting two motivated and collaborative Housing Change & Improvement Leads to lead delivery across Homelessness & Housing Needs, and Housing Management & Operations. This could involve working on housing pathways for vulnerable homeless applicants, strengthening homelessness prevention, how we meet new legislative requirements or deliver repairs and leaseholder services.

This is an opportunity to join us at a defining moment and take a hands-on role in delivering meaningful, lasting change for residents and staff.

Located in the heart of south London, Lambeth is home to more than 320,000 residents and some of the capital's most vibrant and diverse communities. From Streatham and Norwood in the south, through Brixton, to Waterloo and the Southbank in the north, Lambeth is a borough rich in culture, creativity and opportunity. More than 130 languages are spoken and we are proud to be home to the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese‑speaking community.

Our communities are active, resilient and passionate about their neighbourhoods. However, the borough also faces complex housing challenges, including high demand for services, high levels of housing need, financial constraints and an ageing housing stock. This sits alongside an evolving operating environment, with increased regulatory scrutiny, new legislative requirements and a focus on service quality, resident outcomes and accountability.

Please have a look at our dedicated One Lambeth Values and Behaviours page.

The Housing Transformation Team leads and coordinates major change across Housing Needs and Housing Operations, reporting to the Corporate Director of Housing. We work with services, senior leaders and corporate specialists to define problems, design solutions and enable delivery within a complex housing environment.

We welcome applications from people who are passionate about resident‑centred service improvement and have experience working collaboratively with residents to understand issues, design solutions and deliver sustainable improvements that make a tangible difference to people's lives.

These roles will be central to delivering Lambeth Housing’s transformation programme. You will lead priority change projects that improve service performance, strengthen assurance, support better and more consistent outcomes for residents, and contribute to long‑term financial sustainability.

Reporting to the Housing Transformation Lead, you will lead a portfolio of change and improvement projects. You will use evidence, data, insight and professional expertise to diagnose and identify root causes, and develop practical solutions. In delivery, you will build support for change,…