Telephone & Digital Adviser

Apply before 11.59pm on 15 October 2026.

Citizens Advice Islington is a free advice service for people living in the borough of Islington. We are strongly embedded in the local community, providing social welfare advice to over 6,000 Islington residents every year. Our clients receive face-to-face advice in our office and in six outreach community locations, as well as providing advice by telephone, email and online video.

Our Quality of Advice (QAA) standards are consistently high. To meet increasing demand and improve access to our services we are adding new adviser role as part of the team, providing advice and support to people Monday to Friday.

We thrive on a positive working environment, supported by long-term volunteers. You will enjoy learning, be very willing to support our clients, and work flexibly as part of our team. You will work directly with clients to understand their circumstances, identify the issues affecting them and offer advice regarding next steps.

This work will include around 20 hours of telephone advice via our Advice Line, including following up on advice requests received online, and around 15 hours of generalist advice including face-to-face, online or telephone as required (hours subject to change depending on demand). You will have obtained your General Advice Certificate. You will be passionate about helping people with excellent communication, empathy and listening skills.

This post is subject to a DBS check.

Citizens Advice Islington is a service provided by the charity RCJ Advice  and clients benefit from having access to the legal services provided by RCJ Advice.

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.