Neighbourhood Officer

Neighbourhood Officer

North London | Hybrid working
Rate: £27.37 per hour (Umbrella)
Initial contract: 3 months

Working hours:

35 hours per week
Working arrangement:
Hybrid

Role summary

You will provide a high-quality, place-based housing and neighbourhood management service, working closely with residents across a designated patch. The role will involve managing complex tenancy and resident casework, supporting vulnerable residents, maintaining safe and well-managed estates, and working collaboratively with internal teams and external partners.

This is a highly visible, resident-facing position requiring a proactive approach to resolving issues and improving outcomes for residents and communities.

What you will do as a Neighbourhood Officer

· Deliver a proactive tenancy and neighbourhood management service across a designated patch.

· Manage a varied portfolio of complex housing and resident casework, including tenancy breaches, safeguarding, anti-social behaviour, domestic abuse, hoarding and other support needs.

· Carry out estate and block inspections, identify health and safety concerns, raise repairs and follow actions through to completion.

· Support tenancy sustainment, identifying vulnerable residents and working with appropriate internal and external agencies.

· Investigate and resolve tenancy and leasehold issues, neighbour disputes and lower-level anti-social behaviour, taking appropriate enforcement action where required.

· Work closely with residents, community groups, statutory agencies and partner services to improve neighbourhoods and resident outcomes.

What you will need as a Neighbourhood Officer

· Previous experience delivering customer-facing tenancy or housing management services.

· Experience managing a portfolio of complex housing and resident casework.

· Strong knowledge and practical understanding of housing law.

· Experience working within a complex housing organisation and managing competing priorities.

· Demonstrable experience of resident engagement, community development and partnership working.

· Experience in areas such as safeguarding, domestic abuse, mental health, hoarding, property condition, mediation, anti-social behaviour or substance misuse would be advantageous.

What's on offer

·£27.37 per hour (Umbrella)

· Initial 3-month contract

· 35 hours per week

· Hybrid working

Interested?

Apply today to be considered for this Neighbourhood Officer opportunity in North London, or get in touch to find out more about the role