Neighbourhood Officer

Neighbourhood Housing Officer Temporary Contract, 10 weeks, £25 per hour, 37 hours per week | Monday to Friday, Office based with regular community and resident visits We are currently seeking an experienced Neighbourhood Housing Officer to join a busy and customer-focused housing team on a temporary basis until December 2026. This role would suit someone who can quickly integrate into an established team, take ownership of a defined housing patch, and confidently manage a varied caseload from day one.

Full induction and systems training will be provided, along with ongoing support from experienced colleagues, but applicants should have a solid background in housing management and be comfortable working independently.

Key Responsibilities Managing a designated housing patch and delivering an effective neighbourhood management service Investigating and managing anti-social behaviour cases through to resolution Handling mutual exchange applications and tenancy-related matters Conducting estate inspections and identifying issues relating to estate standards, health and safety, and neighbourhood management Managing a varied caseload and maintaining accurate case records Working closely with residents, colleagues, contractors, and partner agencies to resolve housing-related concerns Carrying out home visits and estate-based inspections where required Supporting the wider team in achieving performance targets and service standards Providing practical housing advice and guidance to residents Escalating complex tenancy, safeguarding, or community issues where appropriate About You We are looking for a proactive and experienced housing professional who can "hit the ground running" and make an immediate impact within the team.

You will ideally have:
Previous experience working as a Housing Officer, Neighbourhood Officer, Tenancy Officer, or similar role Strong experience managing anti-social behaviour cases Knowledge of mutual exchanges and tenancy management processes Experience carrying out estate inspections and neighbourhood management duties Ability to manage a demanding caseload and prioritise effectively Excellent communication and customer service skills Confidence working independently while contributing positively to a wider team Good working knowledge of housing legislation and tenancy management best practice Strong IT skills with the ability to update systems and maintain accurate records Additional Information Temporary contract until December 2026 Full-time position working 37 hours per week Office-based role with regular visits across the local area Full induction, systems training and ongoing support provided Enhanced support from a designated buddy within the team A satisfactory DBS check is required for this position