Housing adviser, Social Work

As a Housing Advisor, you will play a vital role in preventing homelessness by providing tailored housing advice, advocacy, negotiation and mediation. Working with individuals and families facing complex housing challenges, you will explore every available option to help people secure and sustain suitable accommodation.

£41,511-£43,449

Fixed Term 12 months

You will manage a varied and demanding caseload, supporting some of the most vulnerable residents in our community. Using your knowledge of housing and welfare legislation, you will assess housing need, make informed decisions, develop Personal Housing Plans and work proactively to achieve positive outcomes for customers. The role requires strong problem-solving skills, resilience and a commitment to delivering excellent customer service, often in challenging circumstances.

You will also contribute to the ongoing development and improvement of the Homelessness Prevention & Advice Service.

• Prevent homelessness through the provision of tailored housing advice, advocacy, negotiation and mediation.
• Assess the housing needs of individuals and families experiencing complex circumstances and vulnerability.
• Make decisions in accordance with relevant legislation, including:
  • Housing Act 1996 (as amended)
  • Homelessness Reduction Act 2017
  • Children Act
  • Care Act
  • Welfare Reform legislation
• Manage a complex caseload, ensuring all housing options are thoroughly explored.
• Develop and review Personal Housing Plans with customers.
• Issue statutory decisions and maintain accurate case records.
• Undertake home visits where appropriate.
• Work collaboratively with internal and external partners to achieve the best possible outcomes for residents.
• Contribute to the development of innovative practices and service improvements within the Homelessness Prevention & Advice Service.

We are looking for someone who:

• Has experience of providing housing advice and homelessness prevention services.
• Demonstrates a strong understanding of homelessness and housing legislation.
• Is able to work independently and manage competing priorities effectively.
• Has excellent communication, negotiation and problem-solving skills.
• Can build rapport with customers whilst maintaining professional boundaries.
• Is innovative, dynamic and focused on achieving solutions.
• Demonstrates empathy, resilience and a commitment to excellent customer service.
• Is able to make sound decisions in complex and challenging situations.

We understand that people who approach our service are often experiencing some of the most difficult periods of their lives. While we may not always be able to provide the outcome a customer hopes for, we are committed to treating everyone with honesty, dignity, respect and compassion. We are looking for someone who shares these values and is committed to delivering a high-quality service that puts residents first.

Closing date 25.10.26

We are committed to creating an inclusive, anti-racist environment for all.

When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation.

If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The personal information we have collected from you will be shared with Cifas who will use it to prevent…